Lettings Officer

Fixed Term Contract until 17th January 2025

Here at Stonewater, we are seeking a Lettings Officer to join our Empty Homes team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers.

This isn’t a call centre or sales role – it’s about delivering a positive customer experience to our customers and maximising Stonewater’s income through efficient management of our exit process and voids works on our homes. Working well on own initiative with a dedicated case load as well as part of a team, you will respond to all enquiries relating to tenancy terminations, contractor management and post move in customer service. You will provide day-to-day management of customer end of tenancy enquiries, notice to quit & evictions, contractor works orders, certification requirements, extensions and retractions of notice, lock change requirements, and valuations.

The ideal candidate will:

• Be a pro-active and practical problem solver who enjoys working in a target driven environment.


• Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload.


• Have strong communication skills, both written and verbal.


• Be someone who can work on their own initiative while understanding the benefits of team work.


• Be dedicated to getting the job done, have a can do attitude and above all, great customer service skills.


• Have strong IT skills, able to use varying databases and Contractor Interfaces (once training is provided).

So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you!

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.