Financial Inclusion Officer

Financial Inclusion Officer

Salary £36,018 (2026/2027 pay uplift pending)

Location Leeds

Salary: £36,018 (2026/2027 uplift pending) + Essential Car User Allowance

As a Financial Inclusion Officer, you’ll help people make a home by supporting Leeds Federated customers to improve their financial wellbeing and sustain their tenancies. You’ll provide clear, in-depth advice on welfare benefits, debt, and income maximisation, offering practical support to customers who may be at risk of arrears, court action, or financial exclusion.

Working closely with colleagues across the organisation, you’ll respond to internal referrals, deliver preventative support, and contribute to the wider objectives of the association. This is a role where you can make a real difference, ensuring customers receive a high-quality, trusted service that helps them stay informed, feel supported, and maintain positive relationships with the association.

What you’ll do:

• Provide advice, information and support to customers on all aspects of money management


• Advise and support customers in challenging decisions about housing and welfare benefit entitlements including appeals, review requests and overpayment decisions 


• Help reduce rent and service charge arrears by applying our policies consistently and proactively


• Support customers’ financial wellbeing and maximise the Association’s income by providing early, proactive support and clear communication.


• Support customers’ overall wellbeing by providing practical guidance and connecting them with the right support services.


• Work across the association to support sustainable tenancies and strong, well-managed neighbourhoods.


• Support customers to engage with the association and influence how services and improvements are provided and delivered to consistently high standards


• Keeps up to date with changes in welfare benefits legislation and regulations


• Delivers excellent customer service and achieves high levels of customer satisfaction 

What we’re looking for:

• Strong Knowledge of welfare benefits and debt advice legislation


• Ability to assess benefits and interpret financial information


• Experience of dealing with a range of welfare rights and benefit issues of customers 


• Able to communicate clearly with colleagues and customers, ensuring information is shared in an approachable way

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! 

Closing Date: 17th March 2026

Interviews Date: 24th March 2026

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.