MyDiversity Jobs

[Fulltime] Housing Officer at Hundred Houses Society

Wed, 21 Oct 2026 17:00:02 +0100

Housing Officer

Cambridge office, with the opportunity for hybrid working

£37,449.68 per year + Car allowance: £1,850 per year

Contract: Permanent ¦ Full-time

Hours: 37 hours per week

Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities.

About us

Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is “To provide good quality homes and services in Greater Cambridge that people value”. Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service.

About the role

As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery.

What you’ll be doing

Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities.
Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice.
Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed.
Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance.
Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing.
Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies.
Support access to homes for compliance with mandatory safety checks including taking legal action where necessary.
Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services.
Maintain accurate records, meet performance targets and contribute to wider service improvement projects.

About you

We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you’ll need:

Experience of delivering high-quality, customer-facing housing management, estate management or income management services
Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations
Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities
A practical, evidence-based approach to problem solving, risk management and decision-making
The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes
Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively
Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent
A full current driving licence and access to your own vehicle.

Why join us?

We’ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference.

What we offer you

28 days annual leave, excluding bank holidays
Option to buy or sell up to 5 days’ annual leave
Private health insurance
Employee discount scheme
Defined contribution pension scheme, matched from 4% to 10%
Employee Assistance Programme
Life assurance
Strong focus on learning, development and wellbeing
Plus more when you join!

We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria.

If you’re passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we’d love to hear from you.

Please note that Enhanced DBS clearance is required for this role.

Inclusion and Diversity

We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace.

All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.

Data Protection & Privacy

We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes, stored securely and retained only as long as necessary. Further details about how we handle personal data, including your rights, are available in our Privacy Policy.

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[Temporary] Trainee Resident Liaison Officer at Morgan Sindall Property Services

Wed, 21 Oct 2026 16:00:02 +0100

Trainee Resident Liaison Officer

Barleylands, Basildon

£24,500 per annum

Fixed Term Contract for 6 months, Full Time (40 hours per week)

We are looking to recruit a Trainee Resident Liaison Officer to join our Basildon Planned contract, based at our Basildon Office, Essex.

About the Role

Working to deliver the best quality service, you’ll deliver first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner.

You’ll shadow an RLO on all visits, to observe and eventually learn the procedures, visiting residents in their homes throughout the duration of the works. You’ll assist in logging any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome.

You’ll keep manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary, communicating with residents and clients throughout the works program, promoting a safeguarding culture within Morgan Sindall.

About You

You’ll be a strong communicator, able to communicate very confidently both verbally and in writing with excellent knowledge of Microsoft Office programmes. Previous experience in project administration is preferred

You must have a Full UK Driving License to be successful in this role.

Benefits

Profit Share Discretionary Annual Bonus Scheme 
26 Days Holiday plus Bank Holidays 
Enhanced Pension Plan 
Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) 
Life Assurance & Accident Cover 
Share Save 
Enhanced Maternity & Paternity Pay 
Work Perks Discounts & Vouchers 
Buy & Sell Holiday Schemes 
Flexible Working & Flexible Bank Holidays

Cycle to Work 
Volunteering (2 days paid) 
Learning & Development Opportunities 
Extensive Wellbeing Support, including EAP 
Loyalty & Values Awards 
Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Apply

[Fulltime] Grounds Maintenance Operative at Morgan Sindall Property Services

Wed, 21 Oct 2026 15:00:02 +0100

Grounds Maintenance Operative

Location: Leeds, LS10 1BL

Salary: £30,000 - £32,000 per annum + Company Van + Excellent Benefits

Permanent, Full time

40 hours per week: Monday to Friday, 08:00 - 16:30, half hour lunch

At Morgan Sindall Property Services, we're committed to improving homes, strengthening communities, and delivering excellent customer experiences. We're currently looking for an experienced Groundworker to join our team covering Leeds and Wakefield.

About the Role

As a Groundworker, you'll be responsible for delivering a wide range of external repairs and maintenance works within a social housing environment. Working across multiple properties and projects, you'll undertake groundworks activities including drainage, concreting, paving, kerbing, resurfacing, trench excavation, foundation preparation, and minor external repairs. You'll also be responsible for monitoring external areas, identifying defects, and carrying out repair works to ensure properties and surrounding environments remain safe and well maintained.

The role involves operating and maintaining a variety of tools, machinery, and ground maintenance equipment, ensuring all materials, plant, and equipment are available before work begins. You'll use a mobile device to receive and complete work orders, record completed works, and capture site photographs. Working to agreed timescales, you'll ensure all tasks are completed safely, efficiently, and to a high standard while delivering excellent customer service throughout.

Health and safety is a key part of the role, and you'll be expected to ensure appropriate PPE, RAMS, certifications, and relevant site information are in place before work commences, helping to maintain a safe environment for residents, colleagues, and the wider public.

About You

We're looking for someone with previous Groundworker experience who can demonstrate strong knowledge across a variety of external works and repairs. You'll be confident working independently, managing your workload effectively, and taking pride in delivering high-quality work right first time.

You'll be customer-focused, reliable, and committed to maintaining excellent standards of workmanship and safety. Experience within social housing, repairs, maintenance, or construction environments would be advantageous, along with experience operating plant and groundworks equipment.

A Green CSCS Card is desirable, and you must hold a full UK driving licence for a minimum of 12 months.

Benefits

Company Van (work use only)
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Company Uniform

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment.

We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Apply

[Fulltime] Customer Service Team Leader at Morgan Sindall Property Services

Wed, 21 Oct 2026 15:00:02 +0100

Customer Service Team Leader

£30,617.60 - £35,000 per annum

St Albans, AL3 6PH

Permanent - Full Time

40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch

We are looking to recruit a Customer Service Team Leader to join our team based from our office in St Albans. AL3 6PH

About the Role

Customer Team Leader will ensure the contact centre operations deliver the required performance, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Video, Social, Correspondence.

Assessing resourcing requirements and supporting the day-to-day activity, you’ll support the Management team in the delivery and achievement of the annual and 5 year plan and lead colleagues on your team to develop best practice and implement change. You’ll undertake quality assurance and drive a culture of ‘right first time’, as well as assisting and working alongside the Customer Performance Manager to manage the KPI’s and ensure SLA’s are adhered to. You’ll resolve complaints and acknowledge compliments, implementing action plans to address any areas of dis-satisfaction. You’ll communicate and manage annual leave and absences and use initiative to assist the team when necessary, covering absence and busy periods.

About You

With exceptional communication skills, you’ll be able to establish and maintain effective customer relationships and be confident when it comes to presenting to a range of people and groups. You’ll have strong administration skills, a good working knowledge of Microsoft Office and above all, an excellent customer focus.

Benefits

· 26 Days Holiday & Bank Hols

· Enhanced Pension Plan

· Private Healthcare (including 24hr GP)

· Life Assurance

· Share Save

· Enhanced Maternity & Paternity Pay

· Work Perks Discounts & Vouchers

· Buy & Sell Holiday

· Flexible Working & Flexible Bank Holidays

· Cycle to Work

· Volunteering (2 days paid)

· Learning & Development Opportunities

· Extensive Wellbeing Support, including EAP

· Loyalty & Values Awards

· Funded Professional Subscription

· Eye Care Vouchers

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

Apply

[Fulltime] Insight Analyst (Housing) at Halton Housing

Wed, 21 Oct 2026 15:00:02 +0100

Insight Analyst (Housing)

Widnes (Hybrid Working)

£38,736 per annum plus benefits

Permanent, Full Time

Are you an analytical thinker who loves getting underneath the data to understand what’s really happening and why?

We’re looking for an Insight Analyst to join a small, fast-paced team where your work will have real visibility and impact.

This isn’t a role where you’ll simply produce reports and dashboards. You’ll turn complex customer and operational data into clear, meaningful insight, identifying trends, uncovering root causes and helping stakeholders understand what actions they should take as a result.

As part of a small and collaborative team, you’ll sometimes need to wear more than one hat. We’re looking for someone who is naturally curious, confident in their thinking and comfortable constructively challenging assumptions. You'll have the opportunity to work with a broad range of data, develop your insight skills and see your analysis directly influence decisions and service improvements.

This is a hybrid role. You’ll be expected to work from the office quite a bit during your initial training period to help you get fully up to speed. Following your training, you’ll typically attend the office on average twice a week.

What we're looking for

We’re looking for someone with experience in an analytical, insight or similar data-focused role.

You'll ideally have:

Strong analytical and critical-thinking skills
Experience within Customer Experience, customer insight or social housing would be beneficial, but it isn't essential.
Advanced or strong working knowledge of Excel.
Strong stakeholder management experience.
Some practical SQL capability.
Experience using a data visualisation or dashboarding tool such as Power BI, Qlik, Tableau or similar.
Strong data storytelling skills and the ability to explain the meaning behind the numbers.
The ability to produce concise, engaging written reports.
Confidence communicating and presenting findings to different stakeholders.
A basic understanding of statistical techniques such as correlation and regression.
The confidence to ask questions, challenge thinking and make evidence-based recommendations.

Most importantly, we want someone who can move beyond "what does the data say?" and confidently answer "why does it matter, and what should we do about it?"

We're more interested in your analytical judgement, curiosity, communication skills and evidence of using insight to influence decisions and improve services than your sector background.

What You’ll Get:

30-day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
Opportunity to buy or sell holidays
Competitive salary
Electric Vehicle Salary Sacrifice Scheme
Flexible and Hybrid working
Supported training and development opportunities
Health and Wellbeing Cash Plan
Competitive Pension Scheme

Advert Close Date: Sunday 25th October

Shortlisting Date: Tuesday 27th October

Interview Date: Tuesday/Wednesday 3rd /4th November

(Formal Interview & Presentation based on pre-interview task which will be an excel based data exercise and presented in the interview)

Apply

[Fulltime] Plumber at Morgan Sindall Property Services

Wed, 21 Oct 2026 15:00:02 +0100

Plumber

Leeds

£34,000 per annum + Company Van + Excellent Benefits

Permanent – Full Time

40 hours per week: Monday to Friday, 08:00 - 16:30, half hour lunch

We are looking to recruit a Plumber to join our team in Leeds

About the Role

Working across our social housing properties throughout the Yorkshire region you will be responsible for delivering high-quality domestic plumbing repairs and maintenance services for residents.

You will carry out a wide range of plumbing works including the repair, maintenance and installation of sanitary ware, pipework, taps, toilets, baths, showers, sinks, hot and cold-water systems, waste systems and associated domestic plumbing components. You will diagnose faults, identify root causes and complete repairs safely and efficiently to achieve a first-time fix wherever possible.

Working within occupied properties you will ensure all work is completed to a high standard and in line with health and safety requirements, company procedures and customer service expectations. Using a handheld device, you will receive and manage work orders, record job outcomes and communicate effectively with residents to deliver an excellent customer experience.

About You

You will be an experienced plumber with a strong background in domestic repairs and maintenance. You will have excellent fault-finding skills, a proactive approach to problem solving and a commitment to delivering high-quality workmanship and customer service.

Experience of working within social housing, local authority or responsive repairs environments would be advantageous. You will be comfortable working independently, and meeting performance targets while maintaining high standards of safety and compliance.

This role requires a customer-focused individual who takes pride in their work, communicates professionally with residents and colleagues and contributes positively to the communities we serve.

Essential Requirements

NVQ Level 2 in Plumbing (minimum qualification)
Unvented Hot Water qualification/certification (G3)
Full UK Driving Licence (if applicable)

Desirable Requirements

Previous experience working in social housing, repairs and maintenance environments

You must have your own basic tools and hold a valid full or automatic UK driving licence held for a minimum of 12 months as a company vehicle will be provided (work use only).

Benefits

Company Van (work use only)
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Company Uniform

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Apply

[Fulltime] Sales Administrator x2 at Lovell Partnerships

Wed, 21 Oct 2026 15:00:02 +0100

Permanent – Full Time

37.5 hours per week working Thursday to Monday (9.30am to 5.00pm)

We have an exciting opportunity for two positive, sales-driven and self-motivated individuals to join our team - supporting the existing sales team in the sale of our beautiful new homes in Hull.

Working closely with the Sales Manager, you will be responsible for achieving home sales within agreed cost and time parameters while maximising revenue.

You will deal effectively with sales enquiries, maintaining the CRM Sales and Prospect workbench, proactively identifying and achieving sales through the Helping Hands and Part Exchange process and preparing reports as required. You will also be responsible for clients from their initial enquiry through the sales process to legal completion.

As our Sales Executive, you will have experience in a customer facing sales role, ideally selling new build homes. You will demonstrate a proven track record of achieving sales and providing excellent customer service, comfortable working under your own initiative. You will work with our customers sensitively and patiently in order to develop trusting relationships which support the whole customer journey and 5 * experience in purchasing their new home.

Having your own transport and a full driving licence is essential.

Benefits

Bonus entitlement based on performance KPIs
Holidays - 26 days (pro-rata)
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee assistance programme
Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people.

Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

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[Fulltime] Estates Manager at Amplius

Wed, 21 Oct 2026 14:00:02 +0100

Estates Manager

£51,033.36 (plus car allowance of £2,750.28) per year

Hybrid - Milton Keynes

Permanent, Full Time

Do you have experience managing estates maintenance and landscaping services? As an Estates Manager at Amplius, you’ll lead our Estates Maintenance Team, manage contractors and programmes of work, and help ensure customers enjoy safe, well-maintained outdoor spaces across the South Region.

Salary: £51,033.36 (plus car allowance of £2,750.28) per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 8:45am to 5pm

Location: Hybrid - weekly presence in our Milton Keynes office (with travel across our operational regions as required)

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Lead and manage the Estates Maintenance Team, supporting colleagues to develop their skills and promoting a strong health and safety culture.
Plan and manage programmes for grounds maintenance, void gardens, communal grass cutting and tree works, using both in-house teams and contractors.
Oversee the Assisted Gardening Scheme, estate maintenance assessments and post-inspections, ensuring work meets required standards and budgets.
Lead on arboriculture work, including surveys, and ensure the tree management strategy is effectively delivered.
Manage contractors, suppliers, equipment and materials, including procurement and the servicing and maintenance of plant and equipment.
Set and manage annual budgets, monitor financial and service performance, manage risks and use mapping data to support effective estates maintenance.

What you’ll need to thrive in this role

GCSE standard or equivalent in Maths and English.
Level 4 QCF recognised housing management qualification, or willingness to work towards it.
Experience managing and leading a large remote team within a property services environment, including contractors and suppliers.
Knowledge of ground maintenance practices and experience delivering landscaping projects, including planting and future maintenance recommendations.
Strong customer service, communication, problem-solving, planning and organisational skills, with experience managing budgets, risks and programmes of work.

Important - A full UK drivers licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 28 October

Interviews in Milton Keynes: 3 November

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

Apply

[Fulltime] Plasterer (Operations - Repairs, Maintenance and V at Morgan Sindall Property Services

Wed, 21 Oct 2026 14:00:02 +0100

Plasterer (Operations - Repairs, Maintenance and Voids)

Westminster, London

£38,000 per annum + Company Van + Fuel Card + Excellent Benefits

Permanent – Full Time

We are looking to recruit a Plasterer to join our Westminster team. Working predominantly within a local Westminster patch, you'll benefit from reduced travel, a consistent workload and the opportunity to build strong relationships with residents and local housing teams.

This role is ideal for an experienced plasterer who also has tiling skills and enjoys carrying out a variety of repairs and maintenance work within occupied and void properties.

About the Role

As a Plasterer, you'll work across a varied portfolio of responsive repairs and maintenance works within residents' homes, delivering high-quality plastering, tiling and associated repair works within residents' homes.

No two days are the same, and you'll have the autonomy to manage your workload while providing an outstanding service to our customers.

You’ll be dealing with customers face-to-face, so you’ll need to have a great level of customer service and a positive and proactive approach to your work. You’ll need to be self-sufficient and able to work independently.

About You

We're looking for a skilled and experienced Plasterer with practical tiling experience and a commitment to delivering high-quality finishes.

You'll be confident interpreting drawings and specifications, working independently, and ensuring jobs are completed safely, efficiently and to a high standard.

You'll have experience producing quality plasterwork, using hand tools and small powered equipment, and be comfortable using a PDA to manage your workload. You'll take responsibility for maintaining van stock, ensuring materials, equipment, PPE and RAMS are in place before starting work, and always promoting safe working practices.

Essential requirements:

Full UK driving licence
Previous experience as a Plasterer
Demonstrable tiling experience within repairs, maintenance or construction environments
City & Guilds Plastering, Diploma in Plastering, or NVQ Level 2 in Plasterwork
CSCS Blue Skilled Worker Card (desirable)
Ability to follow written and verbal instructions
Experience using hand tools and small handheld plant such as drills and mixers

This role would suit a reliable, safety-conscious tradesperson who takes pride in delivering a right-first-time service.

Benefits:

Company Van (work use only)
Fuel Card
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Company Uniform

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Apply

[Fulltime] Director of Tenant Services at Saffron Housing Trust

Wed, 21 Oct 2026 14:00:02 +0100

Director of Tenant Services

Location: Long Stratton, Norwich, Norfolk (Hybrid)

Salary: £102,000 per annum

This is a critical leadership role at Saffron, shaping the future of our services and ensuring tenants and communities remain at the heart of how they develop.

As our strategic lead for Housing, Independent Living and Service Charges, Rent & Income, you will set direction, inspire people and turn ambition into delivery. Working through Heads of Service, you will create clarity and accountability, build leadership capability and bring people with you through change, while staying close enough to tenants and frontline services to understand how they really perform.

We’re looking for an experienced senior housing leader with a strong track record of leading complex customer-facing services, shaping strategy and delivering meaningful service, performance and cultural improvement. You’ll bring a deep understanding of social housing, regulation, governance and assurance, alongside the judgement and credibility to work effectively with our Executive Team and Board.

As a member of our Senior Leadership Team, you’ll help shape Saffron’s wider future. You’ll look outward, anticipate what’s coming next and bring fresh thinking and best practice into the organisation.

Above all, you’ll be an authentic, ambitious and inspiring leader who can set a clear direction, build belief and deliver excellent outcomes for tenants.

Closing date: 25th October 2026

Shortlist date: 26th October 2026

Interview date: TBC

Apply

[Fulltime] Surveyor (Asset & Development) at Gloucester City Homes

Wed, 21 Oct 2026 14:00:02 +0100

Surveyor (Asset & Development)
Gloucester (Flexible Hybrid Working – 3 Days in the Office or Gloucester / 2 Days Remote)
£44,892.19 per annum
Full-Time, Permanent (37 Hours Per Week)

About Us

At Gloucester City Homes (GCH), our vision is simple: we create homes and communities where people can thrive. We are a progressive, flexible, and family-friendly organisation. We believe everyone deserves a safe, high-quality place to live. If you want a role where your technical skills directly improve people's lives, you belong with us.

The Role

We are looking for a Surveyor to support our Planned Programme You will lead large-scale, multi-year projects to upgrade and improve our housing stock (Operating as our in-house property expert, you will oversee contract delivery, manage budgets, and make sure our homes meet all regulatory requirements—including the Decent Homes Standard

Key Responsibilities

Contract Management: Act as the Client Representative on major partnering contracts, overseeing component replacements and large improvements
Financial Control: Manage capital and service budgets (£1m+), providing cash flow forecasting, financial accounts, and monthly variation reports
Quality Assurance: Inspect on-site works completed by contractors to ensure excellent quality, statutory compliance, and strong Value for Money
Health & Safety: Maintain zero-compromise safety standards across our properties, ensuring partners strictly adhere to Landlord Health and Safety legislation
Data Integrity: Keep our asset database completely up to date to help map out long-term investment strategies

What We Are Looking For

Experience

Strong knowledge of asset management, planned maintenance and capital investment programmes within a housing environment.
Good understanding of building construction, building pathology and surveying practices.
Sound knowledge of contract administration, contractor management and public procurement principles.
Working knowledge of landlord health and safety responsibilities, housing compliance requirements and Decent Homes standards.

Technical Qualifications

You will ideally hold a professional qualification in Building Surveying, Construction, Asset Management, Housing or a related discipline or extensive relevant experience
You will ideally be a member of, or working towards, a recognised professional body such as CIOB, RICS or CIH

Skills

Strong project management skills, with the ability to deliver complex programmes safely, on time and within budget.
Effective contract management skills, including monitoring contractor performance, managing risk and driving service improvements.
Excellent analytical and problem-solving skills, with the ability to interpret property and performance information and identify practical solutions.
Strong communication and stakeholder engagement skills, with the ability to explain technical information clearly and build effective relationships with customers, contractors and colleagues.

What’s In It for You? (Our Benefits Package)

We know the market is competitive, so we look after our team with a comprehensive, modern rewards package designed around your health, wealth, and work-life balance:

Work-Life Balance & Flexibility

Flexible Hybrid Working: Enjoy the perfect blend of home and office life with a 3-day office/in Gloucester, 3-day remote split.
Generous Holiday: 30 days of annual leave per year (pro rata) plus all standard bank holidays.
Buy & Sell Holiday: Need more time off or want a cash boost? Flex your holiday balance to suit your lifestyle.
Life Event Leave: Fully paid time off for major life moments (e.g., moving house, getting married, becoming a grandparent, or taking your driving test).
Volunteering Days: 2 paid days per year to support a charity or community cause close to your heart.
Financial Well-being & Security
Default Salary Sacrifice Pension: A highly competitive defined contribution pension scheme paid automatically through salary sacrifice to help your money grow efficiently.
Financially Well Employee Loan Scheme: Access to affordable, safe employee loans when unexpected costs arise.
Death in Service Cover: Peace of mind for your loved ones with a supportive life insurance policy.
Refer a Friend Scheme: Cash rewards for helping us bring other brilliant talent into the GCH family.

Health, Wellness & Discounts

100% Funded Cashback Medical Scheme: We cover the full cost of your Health Shield healthcare plan, giving you money back on dental, optical, and physical therapies (taxable benefit).
Health Shield Perks Portal: Exclusive access to deep discounts, savings, and deals on high street purchases, gym memberships, and cinema tickets.
Blue Light Card: Access to thousands of amazing discounts across the UK for housing sector professionals.
Cycle to Work Scheme: Save money on a brand-new bike and accessories through our salary sacrifice scheme.
Employee Assistance Programme (EAP) & Occupational Health: Free, confidential 24/7 mental health support, counselling, and expert occupational medical guidance whenever you need it.

Closing Date: 22nd October 2026

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Apply

[Fulltime] Customer Service Adviser at North Devon Homes

Wed, 21 Oct 2026 14:00:02 +0100

Customer Service Adviser

£25,128 - £29,296 per annum

Barnstaple

Permanent, Full Time

Do you thrive on helping people and finding solutions? Are you someone who can stay calm under pressure, build rapport quickly, and turn challenging conversations into positive outcomes?

If you're looking for a role where every day brings something different and where your work genuinely makes a difference to people's lives, we'd love to hear from you.

At North Devon Homes, we're passionate about providing safe, affordable homes and excellent services for our customers. As a registered charity and housing association, we manage more than 3,300 homes across North Devon and provide housing and support to over 10,000 customers.

We're looking for a Customer Service Adviser to join our busy and supportive team.

About the role

As the first point of contact for our customers, you'll play a vital role in delivering a positive customer experience, whether that's over the phone, by email or face to face. From repair enquiries and rent accounts to anti-social behaviour concerns and wider housing-related matters, you'll be helping customers navigate a wide range of situations, often at times when they need support the most.

This is a rewarding role, but it's also one that requires resilience. Often customers you speak to may be frustrated, upset or facing difficult circumstances. You'll be able to remain calm, professional and empathetic, listening carefully to understand their concerns and asking insightful questions to get to the heart of the issue. You'll be confident managing challenging conversations without taking criticism personally and able to explain processes, decisions and solutions in a clear way that customers can easily understand.

You'll enjoy problem-solving and have a natural curiosity that helps you diagnose issues accurately and find the right resolution first time. Whether you're identifying the details of a repair request, signposting a customer to the most appropriate service, or providing practical advice and guidance, you'll take pride in delivering a high-quality service that leaves customers feeling supported and informed.

About you

We're looking for someone who can work at pace and manage a high volume of enquiries across multiple channels while maintaining exceptional customer care. You'll be adaptable, organised and able to recover quickly from difficult interactions, moving confidently from one enquiry to the next while maintaining a positive and professional approach throughout the day.

Strong communication and teamwork are at the heart of this role. You'll work closely with colleagues across the organisation and with external partners, building positive working relationships that help us deliver the best possible outcomes for our customers. As a valued member of the team, you'll contribute positively to team goals, share knowledge and support colleagues to achieve success together.

Experience of working with computer systems and learning new technology is important, as you'll use a variety of systems and databases throughout your working day. Most importantly, you'll be customer-focused, compassionate and committed to delivering outstanding service.

If you're looking for a career where you can make a genuine difference to your local community, develop your skills and be part of a friendly and supportive team, we'd love to hear from you.

North Devon Homes is predominately an office-based, with a strong emphasis on team working and service delivery.

Due to the nature of the role, successful candidates will be required to complete a basic DBS check.

Previous applicants within the last six months need not re-apply.

Closing Date: 31 October 2026 - 09:00

Interviews: We will be inviting applicants to interview throughout the month, closing the vacancy when we have successfully appointed. Please don’t delay with your application!

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied.

If you require this advert in an alternative format or need support with the application process, please contact us and we will be happy to help.

Apply

[Fulltime] Customer Experience & Quality Lead at Peaks & Plains Housing Trust

Wed, 21 Oct 2026 12:00:01 +0100

Customer Experience & Quality Lead

Location: Macclesfield, UK

Salary: up to £36,000

We’re a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We’re ambitious, with plans to build more homes, regenerate local areas and continue investing in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers.

An exciting opportunity has arisen for a Customer Experience & Quality Lead to join our team and support a consistent, high-quality and efficient customer journey across Customer Experience and Planning. The post holder will provide quality assurance, development support, guidance and practical support across telephone and digital contact channels and planning and scheduling activity. They will help ensure that systems, processes and resources are used effectively to maximise operational capacity, productivity, value for money and customer outcomes

The role will design and deliver induction, refresher and development learning, working with colleagues across the Trust to ensure Customer Advisors and Planning colleagues have the knowledge, skills and confidence to deliver excellent service. Through quality assurance, customer insight, clear guidance and continuous improvement, the post holder will help maintain consistent standards, effective use of resources and positive customer outcomes.

We’re looking for someone who has previously worked in a multi channel customer contact environment. Experience of planning and scheduling works is essential for this role along with experience in driving learning & improvements to services. We are also looking for the right person to have great verbal, written and interpersonal skills in order to be effective at providing feedback, communicating clearly and build positive working relationships.

For full requirements of the role please see the attached job description and person specification.

We can offer you:

A 25 days holiday per year (plus bank holidays)
A great pension scheme that’s designed to suit your needs
Agile working providing homeworking and flexibility of working hours.
A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
Training and development opportunities – let us help you reach your career goals.
A modern office with a friendly working environment.
A state-of-the-art modern office with a friendly working environment

Our values are at the core of everything we do, so we’re looking for someone whose values align with ours and who will help embed these across the Trust.

We are one team with one goal. We are solution focused, customer focused but business minded, reliable and respectful. We value our people and care about our customers, and it’s an exciting time to join the Trust as we continue to grow from strength to strength.

Closing date: 29th October2026

Shortlist date: 30th October 2026

Interview date: week commencing 9th November 2026

Apply

[Fulltime] Customer Service Advisor at Morgan Sindall Property Services

Wed, 21 Oct 2026 14:39:51 +0100

We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. You’ll be the first point of contact for tenants, managing a high volume of inbound calls (with a expected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs).

The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs. You’ll handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.

About You

Experience in a call centre or high-volume customer service role – essential.
Confident managing 60+ calls per day alongside administrative tasks – essential.
Strong organisational skills with excellent attention to detail.
Experience managing a shared inbox and prioritising workload effectively.
Clear, professional & confident verbal and written communication skills. – essential.
Proficient in Microsoft Office and CRM systems (MSI experience highly desirable).
Experience in social housing, repairs, or maintenance is desirable but not essential.

Benefits

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Apply

[Fulltime] Customer Advisor at Peaks & Plains Housing Trust

Wed, 21 Oct 2026 11:50:40 +0100

Customer Advisor

Location: Macclesfield, Cheshire

Salary: £25,997.34 increasing to £26,769.84 after 6 months

Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives. We are excited to announce that we now have a full time Customer Services Advisor vacancy within our fantastic Customer Experience team.

Customers are at the heart of everything we do and we are looking for someone who will be committed to the Customer Experience team long term, being at the forefront in delivering a first-class service to our residents.

As an advisor you will be dealing with different types of enquiries including repairs, rents, anti-social behaviour and investment works. To do this, we’re looking for someone who is confident in dealing with different sorts of questions, has a resilient personality and thrives within a multi-channel contact centre. Our team deal with calls, emails and live chats so no two days are the same.

The role come with great benefits too, from a health cash plan to a generous holiday allowance, agile working and a focus on training and development.

Once initial training is completed at the office (around 3 months), you’ll have the option to undertake some days working from our stylish office and other days working from home.

Wherever you are working, you’ll be made to feel part of a really expert and supportive team.

We will assess applications as they come in and keep the vacancy open until we recruit.

Closing date: 18th November 2026

Shortlist date: 19th November 2026

Interview date: TBC

Apply

[Fulltime] Fleet Manager at Great Places

Wed, 21 Oct 2026 10:44:18 +0100

Fleet Manager

Location: Trafford Park, Manchester

Salary: Starting Salary £52,488 rising to Spot Salary £55,209 (At 2 years, subject to satisfactory performance) plus company vehicle

The Fleet Manager will lead the strategic and operational management of Great Places' fleet, ensuring our vehicles are safe, compliant, cost-effective and fit for purpose. This is an exciting opportunity to shape the future of our fleet by leading the procurement and mobilisation of new vehicles, developing a long-term replacement strategy and driving continuous improvement across fleet operations.

Working closely with colleagues, suppliers and external partners, you'll build strong relationships, oversee fleet performance and compliance, and use data and insight to improve efficiency, deliver value for money and provide an excellent service that supports our colleagues and customers.

What you’ll be doing

Lead the day-to-day management and continuous improvement of the organisation's fleet.
Lead the procurement and mobilisation of new fleet vehicles, developing a long-term replacement strategy.
Manage fleet budgets, maintenance programmes, fuel costs and vehicle lifecycle performance.
Negotiate and manage contracts, suppliers and Service Level Agreements to achieve value for money.
Develop strong relationships with internal stakeholders and external partners.
Ensure full compliance with transport legislation, health & safety requirements and organisational policies.
Analyse fleet data and produce reports to improve performance, reduce costs and support strategic decisions.

What we need from you

Significant experience managing a commercial or operational vehicle fleet.
Experience leading fleet procurement, tender exercises and supplier negotiations.
Strong contract and Service Level Agreement management experience.
Excellent leadership, communication and stakeholder management skills.
Strong analytical skills with the ability to interpret data and identify improvements.
A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
A passion to advocate on behalf of people and communities.
A commitment to work in partnership with others for the benefit of Great Places.
A commitment to continuous learning and improvement.
Ability to work flexibly when required.

What you’ll need

Essential

Transport Manager Certificate of Professional Competence (CPC).
Minimum five years' experience in fleet management, logistics or a similar role.
Knowledge of transport legislation, compliance and health & safety.
Experience using fleet management systems and Microsoft Office.
Full UK driving licence.

Desirable

Experience within social housing or the public sector.
Knowledge of electric vehicle transition and sustainability initiatives.
Procurement or contract management qualification.

What we give you in return for your hard work and commitment

Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)
WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members)
Ways of Working¦ We offer some hybrid and flexible working
Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague
The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Wage Stream ¦ You can access savings opportunities and early access to wages
Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Closing date: 3rd November 2026

Shortlist date: 4th November 2026

Interview date: TBC

Apply

[Fulltime] Resident Liaison Officer at Morgan Sindall Property Services

Tue, 20 Oct 2026 18:00:02 +0100

Resident Liaison Officer
Salary: £30,000 - £35,000 + Benefits + Car / Car Allowance
Milton Keynes and Home Counties

Permanent – Full Time – 40 Hours

Looking to make a real difference to residents while building your career with one of the UK's leading property services providers? We're looking for an experienced Resident Liaison Officer to join our Planned team in Milton Keynes and the Home Counties.

About the Role

As a Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service, you’ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner.

About You

You will have experience as a Resident Liaison Officer or experience working with a main contractor. It would also be advantageous to have experience within a social housing environment.

Experience of EasyBOP construction software would be beneficial but is not essential.

You must live within reasonable distance of the Milton Keynes area and be willing to travel between Milton Keynes, Colchester and Welwyn Garden City and hold a clean full UK driving licence for a minimum of 12 months.

Benefits

Company Car / Allowance
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

Morgan Sindall are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

Apply

[Fulltime] Customer Service Advisor at Two Rivers Housing

Tue, 20 Oct 2026 17:00:02 +0100

Customer Service Advisor

Newent, Gloucestershire

£26,658

Fixed term contract – 6 months, Full time (37 hours per week) 

Come make a real difference as a Customer Advisor! 

Everyone should have a warm, safe, affordable home. As one of our Customer Advisors, you’ll play a starring role in making this a reality for thousands of people living in our communities. 

As a first point of contact for our tenants, you will deliver human-centric customer service, helping resolve enquiries, showing tenants that we care, and championing their voices across the organisation.

You’ll be ready to support our tenants when they contact us by phone, emails, letter, texts, or visit our office. Building positive relationships with tenants and our teams, you’ll follow enquiries through to completion, making sure issues are resolved and queries answered, helping achieve high levels of customer satisfaction.

What you’ll bring to the team 

You'll bring a positive, can-do mindset to every interaction, approaching challenges with confidence and a genuine desire to help. As an active listener, you'll take the time to understand each customer's situation by asking thoughtful and curious questions, demonstrating empathy and ensuring they feel heard, valued and respected. Recognising that every person and circumstance is different, you'll adapt your approach to meet individual needs and provide a personalised, human-centred service.

You'll look beyond the immediate enquiry to understand the whole picture, identifying underlying issues and working collaboratively with colleagues to find the right solutions. By taking ownership of enquiries and seeing them through to completion, you'll help resolve problems effectively, build positive relationships, and deliver a great customer experience.

You'll accurately process and record customer contacts in line with our policies and procedures, ensuring compliance with relevant regulations while continually championing the voice of the customer across the organisation. Through every interaction, you'll strive to create positive outcomes for our tenants and contribute to a customer experience that reflects our values and commitment to putting people first.

Apply

[Fulltime] Governance Officer at Peaks & Plains Housing Trust

Tue, 20 Oct 2026 17:00:02 +0100

Governance Officer

Location: Macclesfield, Cheshire

Salary: up to £34,000

An exciting opportunity has arisen for a Governance Officer to join our Business Assurance team.

This is a fantastic opportunity for someone looking to develop a career in governance within a supportive and forward-thinking organisation. Working closely with the Governance Manager and Head of Business Assurance, you’ll play a key role in supporting the effective operation of the Trust’s governance framework and helping ensure we meet regulatory, legal and best practice requirements.

The role will involve supporting the Trust’s Board and Committees through the co-ordination of agendas, reports and Board papers, attending meetings, producing high-quality minutes and maintaining accurate action logs. You’ll also support governance reporting, internal assurance processes, policy management and audit administration, while building strong relationships with Board Members, Executive Directors and senior colleagues across the organisation.

We’re looking for someone who is highly organised, proactive and detail-focused, with excellent communication and administrative skills. Experience of working in a governance, compliance, administration or company secretarial environment would be beneficial, although we’re equally interested in candidates who are eager to learn and develop within governance.

This role offers genuine development opportunities and the potential to progress into a more senior governance role over time.

We can offer you:

A 25 days holiday per year (plus bank holidays)
A great pension scheme that’s designed to suit your needs
Agile working providing homeworking and flexibility of working hours.
A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
Training and development opportunities – let us help you reach your career goals.
A modern office with a friendly working environment.

A state-of-the-art modern office with a friendly working environment

Our values are at the core of everything we do, so we’re looking for someone whose values align with ours and who will help embed these across the Trust.

If you’d like to play a key role in supporting good governance and making a positive difference across the Trust, we’d love to hear from you.

Closing date: 23rd October 2026

Shortlist date: 24th October 2026

Interview date: 4th November 2026

Apply

[Fulltime] Plumber (Heating Fitting) at Morgan Sindall Property Services

Tue, 20 Oct 2026 15:00:02 +0100

Plumber (Heating Fitting)

Warrington

£32,000 - £36,000 per annum depending on experience

Permanent - Full Time – 40 hours per week

We are looking to recruit a Heating Fitter to join our team in Warrington.

About the Role

Working to deliver the best quality service, you’ll be carrying out replacement of the central heating and hot water systems to domestic properties which will include pipework, radiators, hot water cylinders, valves and insulation.

The role also includes for paid out of hours call outs on a rota basis shared with the North West Team.

You’ll receive and complete assigned tasks using a handheld device (full training), working efficiently and safety in line with best practise to achieve excellent customer experience.

About You

Previous experience within a similar role, you’ll have the ability to work in all weather, operating small hand tools and will be able to follow written and verbal instructions. You'll have excellent working H & S knowledge and knowledge of communal district heating and hot water supplies. Ideally you will have a social/local authority housing background.

Essential Qualifications Required:

Appropriate Level 2 NVQ/SVQ; Level 2 NVQ Diploma or equivalent qualifications in Domestic Heating or Heating & Ventilation
JIB PMES Heating Fitter Blue Card or working towards.
You must hold a valid full or automatic UK driving licence held for a minimum of 12 months as a company vehicle will be provided (work use only).
The role offers the opportunity for paid out of hours callouts.

Benefits

Company Van (work use only)
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Company Uniform

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to the full Job Description upon completing your application.

Apply

[Fulltime] Housing Services Manager at Saffron Housing Trust

Tue, 20 Oct 2026 12:00:02 +0100

Housing Services Manager

Location: Long Stratton, Norwich, Norfolk

Salary: £48,000 per annum

Are you an experienced housing professional who can lead people, strengthen services and make a real difference to tenants and communities? We’re looking for a Housing Services Manager to lead our Neighbourhood Officers and deliver safe, responsive and customer-focused tenancy and neighbourhood management services.

In this key leadership role, you’ll oversee tenancy and estate management, anti-social behaviour casework, safeguarding, complaints, resident engagement and service improvement. You’ll use performance insight, strong partnerships and visible leadership to support sustainable tenancies, well-managed neighbourhoods and positive outcomes for residents.

We’re looking for someone who brings:

Significant experience in housing management or customer-facing services within social housing or a similar environment.
Strong people leadership skills, with the ability to coach, motivate and develop a high-performing team.
Experience managing complex tenancy, ASB, safeguarding or neighbourhood issues.
Confidence using performance data and resident feedback to improve services.
Excellent communication skills and the ability to build trusted relationships with colleagues, tenants and partners.

You’ll be resilient, collaborative and committed to delivering services that are safe, compliant and centred on tenants’ needs. A housing management qualification, such as CIH Level 4, or the ability to obtain one, would be valuable.

For a full list of responsibilities, please see the attached Role Profile

If you’re passionate about improving tenants outcomes and leading services that make a lasting difference, we’d love to hear from you.

This role is subject to a Basic Disclosure and Barring Service check

Closing date: 1st November 2026

Shortlist date: 2nd November 2026

Interview date: TBC

Apply

[Temporary] Operations Business Manager - Repairs at Fairhive Homes

Tue, 20 Oct 2026 15:40:27 +0100

Operations Business Manager – Repairs

£65,538.90

Aylesbury - Hybrid Working

Full Time

Fixed Term, Maternity Cover Contract until 24/12/2027

Are you an experienced Repairs Manager, Responsive Repairs Manager or Property Maintenance professional looking for your next senior operational role?

At Fairhive, we’re looking for an Operations Business Manager – Repairs to lead the delivery of our responsive repairs service, ensuring our homes are maintained to a high standard and our residents receive an efficient, reliable and customer-focused service.

About the role

This is a key operational leadership role where you’ll take responsibility for the performance and ongoing development of our responsive repairs service. You’ll lead and motivate the repairs team, manage in-house trade operatives and external contractors, and ensure the service delivers excellent standards while providing value for money.

You’ll oversee budgets, service performance and key performance indicators, using data and resident feedback to identify opportunities for improvement. You’ll also make sure pre and post inspections and other technical inspections are completed to the required standards, while maintaining compliance with our legal, regulatory, statutory and Health & Safety responsibilities.

A key part of the role will be creating positive outcomes for our residents. You’ll take the lead on resolving complaints and dissatisfaction, turning lessons learned into practical improvements to the way our repairs service operates. You’ll also participate in the management of our out-of-hours service on a rota basis.

About you

We’re looking for a confident and experienced operational leader who understands what it takes to deliver a high-performing repairs or property maintenance service. You’ll be comfortable making decisions in complex situations, managing competing priorities and building strong relationships with colleagues, residents, contractors and suppliers.

You’ll bring a degree or substantial relevant technical experience, together with an HND in Building Surveying or equivalent. You’ll have strong commercial, operational and financial awareness, excellent communication and organisational skills, and the ability to analyse complex information and turn it into effective solutions and service improvements. Good intermediate IT skills are also required.

If you’re passionate about delivering great repairs services, leading successful teams and making a real difference to residents, we’d love to hear from you.

Apply

[Fulltime] Home Service Coordinator at Aspire Housing

Tue, 20 Oct 2026 15:02:17 +0100

Home Service Coordinator

Newcastle-Under-Lyme (Hybrid working)

£29,812.13 per annum pro rata

Hours per week: 37

Contract type: Fixed term until 31st March 2027

Delivering for people, dedicated to places

As our Home Service Coordinator, you'll play a vital role in ensuring our customers receive a seamless, customer-focused service across a range of housing maintenance and property-related workstreams, including repairs, voids, disrepair and compliance activity. You'll help keep customers at the heart of everything we do by ensuring services are well coordinated, efficiently managed and delivered right first time.

Working closely with customers, contractors, suppliers and internal teams, you'll coordinate activities from start to finish, ensuring appointments are scheduled effectively, work progresses smoothly and customers are kept informed every step of the way. Whether supporting a customer moving into their new home, helping to coordinate damp and mould and HHSRS interventions, arranging repairs and maintenance activity, you'll play an important role in delivering positive customer outcomes.

You'll also provide essential operational and administrative support across our maintenance services, ensuring accurate systems data, scheduling activity, timely and accurate asbestos surveys requests, processing supplier invoices and ensuring reporting and performance information are maintained. By working collaboratively across teams, responding proactively to customer enquiries and identifying opportunities for improvement, you'll help us deliver services that are simpler, slicker and smarter for both customers and colleagues.

What you'll need to succeed

We're looking for someone who is organised, customer-focused and enjoys building positive relationships with a wide range of people. You'll have experience coordinating services, managing competing priorities and delivering excellent customer service within a busy operational environment.

You'll be a confident communicator who can work effectively with customers, contractors and colleagues, ensuring information is accurate, timely and easy to understand. You'll be comfortable handling customer enquiries, resolving issues proactively and knowing when to escalate concerns to ensure the best possible outcome for our customers.

You'll have strong administrative and IT skills, with experience using housing systems to manage workloads, maintain accurate records and support performance reporting. Experience within housing, property services, maintenance, scheduling or contractor management would be advantageous, although your ability to coordinate services effectively and put customers first is what matters most.

Most importantly, you'll share our passion for delivering excellent customer experiences, embracing continuous improvement and working collaboratively to provide safe, decent homes and great services for our customers.

If you're ready to make a real difference to customers and communities, we'd love to hear from you.

In return we can offer you:

Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
22 days holiday + bank holidays + 3 concessionary days at Christmas
Comprehensive employee assistance programme.
Ongoing training and development in your role.
A full benefits and discounts platform.
Holiday buy, tech and annual savings schemes.
Volunteer days.
Competitive rates of pay.
A generous company pension scheme.
Wellbeing and stay safe provisions to look after you at work.

This role is subject to a basic DBS check.

*NB Please note that we may interview whilst the role is live and may close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible *

The Boards of Aspire Housing and WHG have agreed to move forward with plans to merge, creating a new housing association with more than 32,000 homes across the Midlands.

Would you like to work for a Sunday Times Best Places to Work organisation?

We are going through an exciting period of transformation at Aspire Housing. As part of our improved way of working, we are introducing a number of new roles to support our service delivery teams.

As part of our 2026 focus and in line with our corporate plan and values, we recognise the importance of "putting the customer at the heart of what we do and getting the job right first time" for them. These new roles are an integral part of the service delivery team to meet the needs of our customers and the business.

Apply

[Temporary] Complaints Coordinator at Leeds Federated Housing Association Limited

Tue, 20 Oct 2026 14:04:02 +0100

Complaints Coordinator

30 Hours, Temporary Fixed Term

Leeds Office

£24,640 per annum

We’re recruiting for a Complaints Co-ordinator to join our Service Improvement team at Leeds Federated. This role is focused on supporting the complaints process, ensuring records are accurate, cases are monitored effectively and customers receive a timely response.

You’ll work closely with the Complaints Business Partner and colleagues across Leeds Federated to support the day-to-day running of the complaints service. You’ll help ensure complaints are logged correctly, monitor cases and deadlines, support Housing Ombudsman enquiries and help us identify ways to improve our processes.

What you’ll do: 

Provide support, guidance and advice to staff to ensure that all complaints are logged correctly in the first instance
Monitor complaints to ensure that they are picked up and responded to in line with appropriate timescales
Support colleagues to understand the issues customers want addressed and the outcomes they are seeking, contacting customers directly where appropriate.
Keep up to date with any changes to regulatory and statutory requirements for complaints
Check complaints data to ensure information is accurate, complete and up to date.
Contact customers to complete follow-up surveys after their complaints have been closed.
Support information requests linked to complaints, ensuring information is handled in line with data protection requirements.
Work with the Complaints Business Partner on project work, meetings, minute-taking and improvements to complaints systems and processes.
Keep up to date with the Housing Ombudsman Complaint Handling Code, relevant regulatory requirements and good practice, helping us make improvements where needed.

What we’re looking for: 

Experience of providing administrative support and maintaining accurate records.
Good computer literacy, with the ability to use digital systems and tools effectively.
Good organisational skills, with the ability to manage competing priorities and meet deadlines.
Clear communication skills and the ability to build positive working relationships with colleagues and customers.

It would be desirable if applicants also have:

Experience of dealing with complaints, ideally in a social housing environment
Knowledge of regulatory and other requirements for social housing complaints

Please note that this role is a 30 Hours, Temporary Fixed Term contract (contracted until 31/03/2029)

Closing Date: 2nd November 2026

Interviews Date: 12th November 2026

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! 

Why Join Us?

This is an opportunity to be part of a team that helps shape services through meaningful customer involvement. You’ll play an important role in ensuring our customers’ voices are heard while supporting work that positively impacts local communities.

Our commitment to our values goes beyond work itself; it extends to how we support you too.

Generous holiday allowance – 30 days annual leave plus bank holidays, with an additional 1.5 days off over the Christmas period to help you recharge.
Flexible leave options – choose to buy extra annual leave or sell back unused days, giving you greater control over your time off.
Agile and flexible working – offering options to work remotely or from our hubs across Leeds, supporting a balanced and adaptable work life.
Healthcare plan – access to Health Shield. This allows you to claim back costs on everyday health and wellbeing expenses, with 24/7 GP access and online health assessments.

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. 

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. 

The Company

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing

Apply

[Fulltime] Health and Safety Manager at Peaks & Plains Housing Trust

Mon, 19 Oct 2026 18:00:02 +0100

Health and Safety Manager

Location: Macclesfield, Cheshire

Salary: £54,174.51

An exciting opportunity has arisen for a Health and Safety Manager to join the Trust.

The successful candidate will lead the development, implementation and continuous improvement of the Trust’s health and safety strategy, management system and governance framework, ensuring that risks to employees, residents, contractors, visitors and others affected by the Trust’s activities are effectively identified, managed and monitored.

We can offer you:

29 days holiday per year plus birthday leave and Bank Holidays
A great pension scheme that’s tailored to suit your needs
Agile working providing homeworking and flexibility of working hours.
A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
Training and development opportunities – let us help you reach your career goals.
A modern office with a friendly working environment

To succeed you’ll have previous experience of managing health and safety within a complex, multi-site organisation, ideally within social housing, property, construction, facilities management or a similarly regulated environment

You should also have a recognised health and safety management qualification such as the NEBOSH Diploma (or nearing completion) or recognised equivalent as well as knowledge of ISO 45001 management systems. You should also be a Chartered member of IOSH (CMIOSH), or equivalent recognised professional status. A full driving licence and access to a car is also required.

Our Values are at the core of everything we do, so we are looking for someone who’s values agree with ours and will embed these too!

We will be assessing applications as we receive them. We will keep the job open until the vacancy is filled.

For further details of the role and skills required, please take a look at the job description attached to this advert.

Closing date: 6th November 2026

Shortlist date: 7th November 2026

Interview date: TBC

Apply

[Fulltime] Key Account Manager - Housing and Residential at GRADUS

Mon, 19 Oct 2026 16:00:02 +0100

Key Account Manager - Housing and Residential
London & South East
Competitive Salary + up to 35% bonus
Permanent, Full Time

Ready to accelerate your career in sales?

Gerflor and Gradus offer products which are ideal for use in a wide variety of applications including healthcare, commercial office, education, retail, hospitality & leisure, and housing.

Our extensive product portfolio enables us to deliver complete solutions that balance performance, aesthetics, cost-effectiveness and environmentally responsible manufacturing. We work with a diverse customer base, including designers, architects, contractors, building owners and end users across key market sectors.

Due to our ongoing success, we have an exciting opportunity for a Key Account Manager - Housing and Residential to manage and grow our customer base across Central London and the South East.

The territory covers the following postcode areas: AL, BN, BR, CB, CM, CO, CR, CT, DA, E, EC, EN, GU, HA, HP, IG, IP, KT, LU, ME, MK, N, NR, NW, PE, RH, RM, SE, SG, SL, SM, SS, SW, TN, TW, UB, W, WC, WD.

The Role

Reporting to the Regional Sales Manager – South, you’ll take ownership of developing and growing key accounts across the housing and residential sectors.

This is a commercially focused role where you’ll build strong, long-term customer relationships, identify new project opportunities and increase specifications across the Gerflor flooring and Gradus accessories portfolio.

Working across Social Housing, Private New Build, Private Rental, Build-to-Rent, MOD Residential and Social Care, you’ll manage projects from initial opportunity through to delivery, collaborating closely with customers, distributors and colleagues across the wider business.

Key Responsibilities

Manage, retain and grow key regional accounts, developing strong relationships at multiple levels.
Identify and secure new housing and residential projects across the territory to drive specification and sales growth.
Work closely with the UK Housing Lead to develop national accounts and align regional opportunities with the wider housing strategy.
Develop relationships with Housing Associations, Local Authorities, housebuilders, landlords, Build-to-Rent providers, distributors, flooring contractors and Social Care providers.
Grow residential sales through the distributor network and support distributor sales teams through joint visits, product training and promotional activity.
Maintain an accurate CRM pipeline, monitoring projects, forecasts and key performance indicators.
Provide insight into competitor activity, market trends, products and customer requirements.

About You – what you’ll bring

You’ll be an experienced sales or key account management professional with a proven track record of developing customer relationships and growing accounts. Experience within the housing sector would be highly advantageous.

You’ll be confident managing longer sales cycles and tracking projects from initial specification through to completion, with the persistence and commercial awareness needed to turn opportunities into results. Highly organised and self-motivated, you’ll be comfortable working autonomously across a large territory while also collaborating effectively with colleagues and customers. Strong communication skills are essential, along with the ability to build credible relationships at all levels.

You’ll also be numerate, analytical and IT literate, with experience using Excel, PowerPoint, Word and CRM systems.

What we offer in return

Competitive Salary with potential bonus of up to 35% of salary based on a mix of business and personal performance.
Laptop / Mobile Phone
Company Car including Self Charging Hybrid & Electric Vehicles
26 days annual leave plus bank holidays (4-5 days saved for Christmas shut down)
Additional annual leave purchase scheme (up to 5 days)
Birthday holiday
Employee benefits platform provided by VIVUP which includes: -
- Employee Assistance Programme - 24/7 free confidential advice

discounted high street shopping
Cycle to work scheme.

Group life insurance and death in service
Company Pension contribution
Occupational Health Services
Employee Assistance Programme - 24/7 free confidential advice
Discounted Gym Membership

If you’re an ambitious Key Account Manager who enjoys developing long-term customer relationships, identifying new opportunities and driving commercial growth, we’d love to hear from you.

Apply

[Fulltime] Neighbourhood Manager at Fairhive Homes

Mon, 19 Oct 2026 15:00:02 +0100

Neighbourhood Manager

£39,964 per annum

Aylesbury - Hybrid

Permanent, Full Time

Are you an experienced housing professional who is passionate about delivering excellent services and making a meaningful difference to residents and their communities?

At Fairhive, we’re looking for a confident and proactive Neighbourhood Manager to join our Housing Services team. You’ll manage a designated patch of properties, taking responsibility for a broad range of housing and tenancy matters while helping residents sustain their tenancies and feel proud of where they live.

About the role

As a Neighbourhood Manager, you’ll provide a high-quality, resident-focused housing management service. You’ll build positive relationships with residents, respond effectively to complex situations and work closely with colleagues, contractors and external agencies to achieve the best possible outcomes.

You’ll manage day-to-day housing and tenancy matters across your designated patch, including occupancy checks, new tenant visits, successions, assignments, permission requests, tenancy fraud, hoarding and tenancy breaches.

You’ll investigate and resolve standard antisocial behaviour cases, using appropriate prevention and enforcement measures and escalating more complex cases when required. You’ll also respond to safeguarding concerns, working with statutory and voluntary agencies to ensure risks are managed and residents receive appropriate support.

Through regular contact with residents, you’ll identify those who may be vulnerable or need additional help. You’ll make referrals to internal support services or relevant external agencies and monitor the support provided to help residents sustain their tenancies.

You’ll organise and lead estate walkabouts, gather feedback, create action plans and monitor progress. You’ll also complete required fire safety and health and safety actions to help maintain safe, well-presented homes and neighbourhoods.

The role will require you to manage challenging conversations and make balanced decisions within relevant policies and procedures, always considering the needs of residents, effective service delivery and value for money. It will also involve lone working and occasional work in challenging environments.

About you

You’ll have a relevant qualification or equivalent experience within housing management or a related area, along with a good understanding of tenancy and neighbourhood management.

You’ll be confident investigating issues, assessing situations and deciding on the most appropriate course of action. Strong written and verbal communication skills are essential, as you’ll need to build effective relationships and handle sensitive or difficult conversations professionally.

You’ll also have excellent organisational, administrative, time management and prioritisation skills, good IT knowledge and a commitment to delivering inclusive, resident-focused services.

Above all, you’ll be approachable, organised and resilient, with a genuine commitment to providing excellent customer service and improving residents’ experiences.

This role requires a Basic DBS check.

About us…

At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

Benefits

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you …

We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.

We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to Apply?

We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!

The closing date for applications will be 04-Nov-2026 23:59, but we might close it early if we find the right person before this date.

Apply

[Fulltime] Customer Services Officer at Greatwell Homes

Mon, 19 Oct 2026 15:00:02 +0100

Customer Services Officer

Remote working with an option to book a desk in our Wellingborough office £30,387.00

6-Month FTC

We currently have an opportunity to join our team as a Customer Services Officer on a 6-month fixed term contract basis.

The main purpose of this role is to assist in the delivery of a high performing, customer focused housing management service within our remote contact centre.

Comprehensive training and support will be provided and whilst experience within the social housing / support services is desirable it is not essential.

We are seeking a strong communicator who can easily build effective relationships, work well under pressure, is self-motivated and wants to work in a highly customer focussed environment.

What you’ll be doing:

Taking and booking in repair requests
Taking payments and offering advice on benefit entitlements
Completing a variety of administrative tasks relating to tenancy matters, including applications for assignment of tenancies, income and expenditure, applications for joint tenancy etc
Working in line with our Anti-social Behaviour policy and procedure and domestic violence policy and offering advice and if necessary, signposting to external agencies

Our ideal candidate will have:

Experience of working in a customer service role, ideally within a social housing or support services setting
The ability to effectively manage conflict situations and deal with customers who may be angry and upset.
Good numerical and analytical skills and an ability to understand and interpret information
Ability to work under pressure and plan and prioritise their own workload

It would also be advantageous for you to have knowledge of income recovery, debt management, credit control or financial services along with knowledge of the legal, regulatory and operational issues related to housing management services but this is not essential, however, a keen and demonstrable willingness to learn and deliver an excellent service to our customers is essential.

This role is remote with the option to book a desk at our office in Wellingborough. Please note that 4-6 weeks of initial training will be held at our offices at the start of your employment with us.

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you could be just the person we are looking for.

Please note that we reserve the right to close this advert early for the right candidate.

Apply

[Contract] Complaints Coordinator (Interim) at Fairhive Homes

Mon, 19 Oct 2026 14:00:02 +0100

Complaints Coordinator (Interim)

£36,244 per annum

Aylesbury – Hybrid Working

Fixed Term Contract until 31-Mar-2027

Full Time – 37 hours per week

Are you an organised and confident communicator who enjoys solving problems and helping customers reach positive outcomes?

Fairhive is looking for an Interim Complaints Coordinator to join our Finance and Resources directorate. You’ll play an important role in delivering an effective and responsive corporate complaints service, working closely with residents, colleagues, contractors and teams across the organisation.

This is a varied position where you’ll manage complaints from initial contact through to resolution, ensuring residents receive clear communication, appropriate support and a fair outcome.

About the role…

As our Complaints Coordinator, you’ll be a key point of contact for residents and customers who contact us with a complaint or feedback.

You’ll triage cases received through our central mailbox, ensure every complaint is recorded and actioned correctly, and provide timely responses in line with Fairhive’s procedures and the Housing Ombudsman’s Complaint Handling Code.

You’ll carry out initial investigations to establish the facts behind each complaint and work with operational teams to agree the most appropriate course of action. This could occasionally include meeting a resident face-to-face or visiting their home where appropriate.

Throughout the process, you’ll keep residents informed, monitor agreed actions through to completion and help ensure works or appointments are delivered by the relevant teams. You’ll also be able to determine appropriate compensation payments of up to £50.

This role isn’t only about resolving individual complaints. You’ll record lessons learned, identify opportunities to improve services and help monitor the impact of agreed improvements. You’ll also maintain accurate complaints data, including complaint volumes, themes, learning points and customer characteristics, to support internal and resident reporting.

You’ll keep up to date with changes to the Housing Ombudsman’s Complaint Handling Code and help ensure Fairhive’s processes continue to reflect the Code and relevant best practice.

About you...

You’ll be comfortable managing your own workload and taking responsibility for cases from beginning to end. You’ll be able to assess information carefully, identify practical solutions and communicate confidently and professionally with residents and colleagues at all levels.

You’ll also need:

Strong written and verbal communication skills
Excellent organisation, administration and time-management skills
The ability to prioritise competing tasks and meet deadlines
Good intermediate IT skills
Skilled technical knowledge relevant to the role
An A-level education or equivalent
A commitment to equality and diversity in service delivery
Previous experience of complaints handling, customer service, case management, housing or working within a regulated environment would help you succeed in this position.

About us

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

For more information, please refer to the attached job description.

Benefits

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you …

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to Apply?

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!

The closing date for applications will be 25-Oct-2026 but we might close it early if we find the right person before this date.

Apply

[Fulltime] Assistant Quantity Surveyor at Morgan Sindall Property Services

Mon, 19 Oct 2026 14:00:02 +0100

Assistant Quantity Surveyor

St Albans, AL3 6PH

£35,000 to £40,000 per annum + Excellent Benefits

Permanent – Full Time

We are looking to recruit an Assistant Quantity Surveyor to join our team in St Albans – Commercial based in our office at Sandridge Park, AL3 6PH.

About the Role

As an Assistant Quantity Surveyor, you will assist with the day-to-day financial control, reporting and commercial performance management of a Planned Works contract.

Within the role, you will assist the Senior Quantity Surveyor and with cash management, including timely application / certification / invoicing / payment and careful administration of subcontract accounts.

About You

We’re looking for candidates who have knowledge and understanding of measurement and valuation. You’ll also have a good understanding of budgets and forecast management, CVR’s and supplementary financial reports and final accounts. Knowledge of cyclical and planned maintenance would be beneficial. We are also looking for a good level of competency in IT systems and packages. The ideal candidate will also possess experience working with a Social Housing Tier 1 Principal Contractor and experience working as an Assistant Quantity Surveyor role.

Essential Qualifications:

Level 4 in Quantity Surveying or similar.

Desirable:

CSCS Card Red or working towards

Benefits

· Profit Share Discretionary Annual Bonus Scheme

· 26 Days Holiday plus Bank Holidays

· Enhanced Pension Plan

· Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

· Life Assurance & Accident Cover

· Share Save

· Enhanced Maternity & Paternity Pay

· Work Perks Discounts & Vouchers

· Buy & Sell Holiday Schemes

· Flexible Working & Flexible Bank Holidays

· Cycle to Work

· Volunteering (2 days paid)

· Learning & Development Opportunities

· Extensive Wellbeing Support, including EAP

· Loyalty & Values Awards

· Funded Professional Subscription

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Apply

[Fulltime] Carpenter / Joiner at Morgan Sindall Property Services

Mon, 19 Oct 2026 14:00:02 +0100

Carpenter / Joiner

Leeds, LS10 1BL

Salary: Up to £34,000 + Company Van + Fuel Card + Annual Bonus + 26 Days Holiday + Healthcare Cash Plan

Permanent, Full Time – 40 Hours

Looking for a stable, permanent role with a leading construction company?

We're recruiting for an experienced Carpenter / Joiner to join our Yorkshire team, carrying out repairs, maintenance and void works across social housing properties throughout Yorkshire and the East Coast.

About the Role

Working to deliver the highest quality service, you'll carry out responsive and planned repairs to both occupied and void properties. Duties will include a variety of trade repairs and maintenance work such as minor plumbing, joinery, tiling, kitchen and bathroom fitting within a social housing setting.

You'll receive and complete assigned tasks using a handheld device (full training provided), working efficiently and safely in line with best practice to deliver an excellent customer experience.

The role covers a patch across Yorkshire and the East Coast, with travel undertaken as required to meet business needs. A company van and fuel card are provided.

Standard working hours are based around being on site from 8:00am to 4:30pm. Travel time beyond a reasonable commute is paid as overtime, less 30 minutes each way.

Please note that participation in an out-of-hours call-out rota is required. There is no regular weekend working associated with this role.

About You

We're looking for a skilled and experienced Carpenter / Joiner who takes pride in delivering high-quality workmanship and excellent customer service. You'll be confident working independently, following drawings and instructions, and ensuring work is completed safely, efficiently and to a high standard.

You'll have previous experience carrying out a range of joinery and carpentry works within a construction, repairs or maintenance environment. As a reliable and professional tradesperson, you'll be committed to delivering a right-first-time service and maintaining high standards of quality, safety and customer satisfaction.

Essential Requirements

Full UK Driving Licence
Previous experience as a qualified Joiner
NVQ Level 2 or 3 in Joinery and Carpentry
CSCS Blue Skilled Worker Card
Ability to follow written and verbal instructions
Reliable, punctual and committed to delivering quality workmanship
Willingness to participate in the out-of-hours call-out rota

If you have a passion for completing high-quality repairs on time, first time, we want to hear from you!

Benefits

Company Van (work use only)
Fuel Card
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Company Uniform

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services and planned maintenance works.

With over 1,000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Apply

[Fulltime] Neighbourhood Officer at Grampian Housing Association Ltd

Mon, 19 Oct 2026 13:00:02 +0100

Neighbourhood Officer

£39,582 - £40,405 per annum

Aberdeen

Permanent

Full-Time

At Grampian Housing Association, we believe everyone deserves a safe, secure home and a positive place to live. We are looking for a motivated and resilient Neighbourhood Officer to join our Housing Team and make a real difference in our communities across the Aberdeen City and Shire.

What you’ll do

· Deliver a quality housing management service across a designated area

· Build positive relationships with tenants, community groups and partner agencies

· Manage tenancy related matters including estate management, tenancy changes and tenancy sustainment

· Investigate and resolve antisocial behaviour, neighbour disputes and breaches of tenancy

· Carry out home visits and neighbourhood inspections

· Support tenants to access support services and promote customer engagement

· Work collaboratively with colleagues and external partners

About you

You’ll be someone who:

· Treats people with respect, fairness and empathy

· Remains calm, professional and solution focused in challenging situations

· Has the confidence and resilience to deal with difficult conversations and challenging behaviour

· Can balance support with appropriate enforcement action when required

· Is organised, adaptable and able to manage competing priorities

· Has strong communication and problem-solving skills

Experience in housing, community services, customer service or similar roles are desirable.

A CIH Level 3 qualification in Housing Practice or willingness to wok towards this, is required.

A full driving licence and access to a vehicle is essential.

Why join us?

We offer a supportive and inclusive working environment where your contribution matters. You’ll have opportunities to develop your skills, influence service improvements and play a key role in helping people sustain their tenancies and communities.

We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion.

Hybrid and flexible working arrangements will be considered.

The contribution, energy and commitment from every employee and team at Grampian helps us deliver The Grampian Deal, our pledge to deliver a positive experience for all our stakeholders.

Grampian is already a great place to work, we hope you can help us to make it even better!

Location: Grampian Housing Association, Aberdeen Office.

Salary: £39,582 - £40,405 Appointment will be at the lower point, with progression to the upper point subject to satisfactory completion of 12 months’ service and effective from the next annual pay review date (1st April).

Contract Type: Permanent

Benefits: Our benefits package is extensive, and we believe in rewarding colleagues for their positive contribution to our business. Our benefits package includes:

· Generous annual leave entitlement (including an additional wellbeing day)

· Private medical insurance and company pension

· Investment in learning and development

· Employee assistance programme (EAP)

· Housing Perks discount scheme

· Paid time off to Volunteer

· Flexi time & Hybrid working (role dependant)

This is a Hybrid flexible working post. We care about how you work rather than where you work. We recognise that people are at the heart of our business and that success is dependent on committed colleagues. We ensure we support and encourage a culture of opportunity and learning.

For further information and to apply please Apply via the apply now option.

Please note CV’s cannot be accepted.

There is a 6-month probationary period for all posts within the Group.

Applicants must have the Right to Work and Right to Reside permanently in the UK without visa.

The Grampian Group acknowledges the importance of equality and diversity, and our responsibility to play a prominent and participative roll in encouraging and supporting difference. We are committed to working to ensure an inclusive environment enabling everyone to reach their full potential and removing discrimination. We promote and celebrate difference, our stakeholders and their needs are diverse, and that diversity is reflected in the communities Grampian serves Therefore, we welcome applications from all sectors of the community.

Closing Date: 1 November 2026

Interview Date: 10-11 November 2026

Apply

[Fulltime] Clerk of Works at Amplius

Mon, 19 Oct 2026 13:00:02 +0100

Clerk of Works

Hybrid - Milton Keynes

£47,656 (plus car allowance of £2,750.28)

Permanent, Full-time role

We're looking for an experienced Clerk of Works to help deliver high-quality new homes across Amplius' South Region. This role would suit someone currently working as a Clerk of Works, Construction Quality Inspector, New Build Inspector, Building Quality Inspector, Site Finishing Foreman or Construction Quality Consultant.

You’ll use your expertise in quality assurance and site inspections to support our team in identifying defects, maintain standards and support quality from construction through to handover. Experience inspecting social housing developments would be particularly valuable.

Salary: £47,656 per year (plus car allowance of £2,750.28)

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday, 8.45am to 5pm

Location: Hybrid – weekly presence at our Milton Keynes office

This role will involve travel in and around Amplius’ South Region (Bedfordshire, Buckinghamshire, Northamptonshire and Oxfordshire).

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Carry out regular site inspections to monitor the quality of materials and workmanship, ensuring compliance with contracts, drawings and specifications
Monitor health and safety on-site, identifying and reporting any non-compliance or risks
Work with contractors to track progress, including labour, materials and any delays
Produce clear, detailed reports covering inspection findings, defects and supporting evidence
Attend site and project meetings, acting on behalf of the Project Manager where required
Review drawings and specifications, providing technical advice and supporting continuous improvement
Complete snagging inspections, support handovers and work with aftercare teams to resolve defects during the liability period

What we’re looking for

Previous experience working as a Clerk of Works or in a closely related construction quality inspection role
Experience in new-build residential construction, ideally including inspection and quality assurance of social housing developments
HNC in a construction discipline (or equivalent) and a valid CSCS card
Strong knowledge of construction legislation and NHBC Standards
Experience identifying defects and non-compliance through detailed site inspections
Ability to interpret construction drawings, specifications and build programmes
Confidence producing clear and accurate technical reports
Strong communication, negotiation and relationship-building skills

Important - DBS clearance and right to work in the UK are essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 25 October

Interviews in Milton Keynes: 29 October

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Apply

[Parttime] Board and Audit & Risk Committee Member at South Liverpool Homes

Mon, 19 Oct 2026 16:25:25 +0100

Board member and Audit & Risk Committee Member

Speke, Liverpool

£5,474 per annum plus reasonable expenses

Approximately 1.5 days per month

Help shape the future of South Liverpool Homes

Are you an experienced finance professional looking to use your skills to make a lasting difference to people's lives and communities?

South Liverpool Homes (SLH) is seeking a new board member to join our high-performing board and become a member of our Audit & Risk Committee. This is an exciting opportunity to play a key role in shaping the future direction of a housing association that is committed to providing great homes, strong communities and bright futures.

SLH is proud to hold the highest regulatory ratings for governance, financial viability and consumer standards (G1, V1 and C1). We manage over 3,800 homes across south Liverpool and are investing significantly in our existing homes, neighbourhoods and new housing developments to meet the needs of current and future customers.

This is a particularly exciting time to join us. We are in the final stages of developing our new corporate plan, which will set our strategic direction from 2027 onwards. As a board member, you will have the opportunity to help shape our future ambitions, ensuring we continue to deliver excellent services, invest in our communities and remain a strong, resilient organisation for years to come.

Who are we looking for?

To complement the Board's existing skills, we are particularly interested in candidates with senior-level finance and treasury experience, ideally gained within the housing sector, including expertise in audit, assurance, risk management and governance within a regulated environment. A recognised professional finance qualification and e strategic leadership experience are essential.

We are looking for someone who brings sound judgement, strategic insight and the confidence to provide both support and constructive challenge. Most importantly, you will share our commitment to customers, communities and our values.

As a member of both the Board and the Audit & Risk Committee, you will contribute to strategic decision-making, oversee organisational performance and risk and help ensure we continue to meet the highest standards of governance and accountability.

This is much more than a governance role. It is an opportunity to use your expertise to influence the future of an organisation that is passionate about tackling inequalities, strengthening communities and improving life chances for the people we serve.

We welcome applications from people of all backgrounds and are committed to building a diverse and inclusive board that reflects the communities we serve.

How to apply

Please review the recruitment pack and complete our online application process.

To apply, you must;

1. Upload an up-to-date CV.

2. Outline your suitability for the role in the support statement section of our online application form.

Applications submitted without both of the above will not be considered.

Your supporting statement should be a minimum of 200 words and explain how your skills, experience and knowledge meet the requirements set out in the person specification.

Use of AI

You may use AI tools to help structure, format or refine your application. However, your application should reflect your own experience, skills and achievements.

Applications should not be wholly generated by AI, as we want to understand your personal motivation, experience and suitability for the role.

Encouraging diversity

We are committed to building a diverse, inclusive and representative Board that reflects the communities we serve.

We welcome applications from people of all backgrounds, experiences and identities. We believe that bringing together a broad range of perspectives leads to better decision-making, stronger governance and improved outcomes for customers.

We recognise that some groups are currently underrepresented within our Board membership. In particular, we welcome applications from people who identify as LGBTQ+, whose perspectives and lived experiences are not currently represented on our Board.

Appointments will always be made on merit. We are committed to providing an inclusive and accessible recruitment process, and we encourage applicants to discuss any adjustments they may need during the application or selection process.

Guaranteed Interview Schemes

We recognise that some people may face additional barriers when applying for opportunities.

As part of our commitment to inclusion, we offer guaranteed interviews to disabled applicants and applicants from ethnic minority backgrounds who choose to apply under the relevant scheme and who meet all of the essential criteria outlined in the person specification.

If you wish to apply under one of these schemes, please select "Yes" to the relevant question within the online application form.

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[Fulltime] Community Investment Officer at Amplius

Mon, 19 Oct 2026 15:30:04 +0100

Community Investment Officer

Hybrid - Boston, Peterborough, Rushden or Milton Keynes

£34,500 (plus car allowance of £2,750.28) per year

Permanent, Full-Time

As a Community Investment Officer at Amplius, you’ll support local projects and connect customers with services, partnerships and opportunities that improve wellbeing, build confidence, create positive change and support the delivery of the Amplius’ purposeful impact objectives.

Salary: £34,500 (plus car allowance of £2,750.28) per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid, with weekly presence in either one of our Boston, Peterborough, Rushden or Milton Keynes offices.

This role involves regular travel throughout our communities. We are looking for colleagues to join us in each of our Regional Operational Areas -

North - Kings Lynn and West Norfolk, South Holland, East Lindsey, Northeast and North Lincolnshire, Lincolnshire, North and South Kesteven, Derby and Nottinghamshire.
South - Milton Keynes, Central Bedfordshire, Bedfordshire and Northamptonshire.
Central - Cambridgeshire, Peterborough, Northamptonshire, Walsall and Birmingham

You can also find a link to our Operational area here Our operating area - Amplius

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Build relationships with customers, community groups and local partners.
Support community projects, events and activities that improve wellbeing, skills and financial resilience.
Work with partners to create opportunities and improve access to local services.
Connect customers with support, volunteering, training and employment opportunities.
Maintain records, gather feedback and report on performance and social value.
Follow safeguarding, data protection, health and safety and equality procedures.

What you’ll need to thrive in this role

Five GCSEs, including English and Mathematics, or significant relevant equivalent experience, plus ongoing professional development.
Experience supporting community projects and working directly with customers or communities.
Experience working with external partners and understanding community inequalities.
Knowledge of safeguarding and referral processes, with experience maintaining accurate records.
Strong communication, organisation and IT skills, with a customer-focused and inclusive approach.

Important - DBS clearance, full UK drivers licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 9am on 3 November

Phone screening: 11 November

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Apply

[Parttime] Caretaker - Estate Services at Amplius

Mon, 19 Oct 2026 15:07:06 +0100

Caretaker - Estate Services

Gainsborough, Lincolnshire

£19,687.56 (FTE £29,137.59)

Temporary, Part-Time

Do you enjoy keeping places clean, safe and well maintained? Join Amplius’ Estate Services team as a Caretaker, helping maintain homes, communal areas and grounds while supporting customers, colleagues and contractors.

Salary: £19,687.56 (FTE £29,137.59)

Contract: Fixed Term Contract until 30 July 2027

Hours per week: 25 hours

Work pattern: Mondays and Wednesdays 6.5 hours, Tuesdays and Thursdays 6 hours

Location: Gainsborough HRS, Lincolnshire

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Carry out cleaning, housekeeping and decorating across communal areas, following planned schedules and maintaining high standards of cleanliness and hygiene.
Maintain gardens, grounds, buildings and surrounding areas, keeping them tidy, safe and presentable.
Complete general maintenance, minor repairs and building works across communal areas and residential properties, including preparing homes for re-let.
Respond to maintenance requests, repair fixtures, fittings and equipment, and report more complex issues while supporting preventative maintenance.
Manage cleaning materials, tools and equipment, keeping stock levels up to date and reporting defects or shortages.
Provide good customer service while completing health and safety, fire safety, COSHH and compliance checks, maintaining accurate records and reporting risks, hazards and safeguarding concerns.

What you’ll need to thrive in this role

Experience in cleaning or caretaking, including using power equipment and carrying out basic DIY and maintenance work.
Experience completing basic maintenance repairs and health and safety checks.
Good organisational and problem-solving skills, with the ability to work on your own initiative and meet customer expectations.
Experience working face to face with people and as part of a team, with good communication skills.
A good level of education, such as GCSE standard, or equivalent experience.

Important – Enhanced DBS clearance, full UK drivers licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 1 November

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Apply

[Fulltime] Damp and Mould Diagnostic Officer at Aspire Housing

Mon, 19 Oct 2026 14:14:47 +0100

Damp and Mould Diagnostic Officer

Newcastle under Lyme & surrounding areas

£34,107

Delivering for people, dedicated to places

We're looking for a Technical Triage Officer to be the first point of contact for damp, mould, condensation and repair concerns across our homes. Using remote monitoring technology, property knowledge and great customer service skills, you'll assess cases, identify risks, provide practical advice, and ensure customers get the right support quickly.

What you'll do

Assess damp, mould, condensation and repair cases remotely.
Review environmental data, resident information, photos and property records.
Identify likely causes and determine the best course of action.
Provide customers with advice on ventilation, heating and moisture control.
Escalate complex cases to surveyors, repairs teams or specialist contractors.
Produce clear reports and maintain accurate records.
Support repairs scheduling and, on occasion, attend properties to carry out mould washes or minor remedial works.
Help drive proactive housing safety and compliance, including supporting Awaab's Law requirements.

What we're looking for

Experience in social housing, property maintenance, repairs diagnostics or a similar environment.
Strong knowledge of damp, mould, condensation and ventilation principles.
Understanding of HHSRS and Awaab's Law.
Ability to diagnose property issues and recommend repairs remotely.
Experience using property management systems, digital monitoring tools or similar technology.
Excellent communication and customer service skills.
Relevant trade background or property maintenance experience.
Full UK driving licence and willingness to travel when required.

Why join us?

This is an opportunity to make a real difference to customers' lives while working in a forward-thinking team that uses technology, data and expertise to improve homes and communities. You'll have the chance to develop your skills, contribute to innovation, and help deliver outstanding customer outcomes every day.

Ready to make an impact? We'd love to hear from you.

The Boards of Aspire Housing and whg have agreed to move forward with plans to merge, creating a new housing association with more than 32,000 homes across the Midlands.

We are going through an exciting period of transformation at Aspire Housing. As part of our improved way of working, we are introducing a number of new roles to support our service delivery teams.

As part of our 2026 focus and in line with our corporate plan and values, we recognise the importance of “putting the customer at the heart of what we do and getting the job right first time” for them. These new roles are an integral part of the team to meet the needs of our customers and the business.

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[Fulltime] Complaints Manager at Trent & Dove Housing

Mon, 19 Oct 2026 13:31:42 +0100

Complaints Manager

Burton Upon Trent

Competitive Salary Package

Make a Difference. Drive Improvement. Put Customers First.

Are you an experienced complaints professional with a passion for delivering excellent customer service and driving organisational improvement? Do you have the leadership skills to manage a high-performing team and the confidence to influence change across a business?

We are looking for an outstanding Complaints Manager to lead our complaints service, ensuring customer concerns are handled fairly, efficiently and in line with the Housing Ombudsman Complaint Handling Code and regulatory requirements.

About the Role

Reporting to the Head of Customer & Communities, you will lead and manage the end-to-end complaints process, overseeing investigations, resolutions and service improvements across all areas of the organisation. You will manage a dedicated Complaints Team, act as the key contact for the Housing Ombudsman Service, and use complaint insight to identify trends, reduce recurring issues and drive continuous improvement. This role is central to delivering our Customer Voice Strategy and developing a culture of accountability, learning and customer focus throughout the organisation.

Key Responsibilities

Leadership & Team Management - Lead, coach and develop the Complaints Team and manage workloads, performance and quality standards. Foster a positive, collaborative and customer-focused culture whilst supporting colleagues across the organisation to improve complaint-handling practices.

Complaints & Investigations - Oversee complaints from initial receipt through to final resolution and manage complex, high-risk and escalated complaints. Ensure responses are professional, empathetic, accessible and customer focused across all areas.

Housing Ombudsman & Compliance - Act as the organisation's lead contact with the Housing Ombudsman Service. Ensure compliance with the Complaint Handling Code and consumer standards. Lead annual self-assessments, reporting and regulatory submissions. Keep up to date with housing regulation and complaint-handling best practice.

Performance & Service Improvement - Analyse complaint trends and customer feedback. Produce insightful reports for senior leaders, Board members and customer groups. Champion service improvements and monitor outcomes. Support implementation of organisational improvement initiatives.

Customer Experience Ensure customers receive excellent, respectful and responsive service. Promote accessibility and inclusivity within the complaints process. Manage customer contact in line with the Unacceptable Behaviour Policy where appropriate. Oversee compensation decisions and monitor expenditure against budget.

We welcome applications from all sections of the community.

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[Parttime] Facilities Officer at Amplius

Mon, 19 Oct 2026 12:54:36 +0100

Facilities Officer

Office based – Peterborough

£20,462.79 (FTE £37,088.80) per year

Permanent, Part-Time

Do you have experience keeping buildings safe and running smoothly? As a Facilities Officer, you’ll coordinate maintenance, contractors, compliance and building services, helping create a safe, functional environment for staff, visitors and service users.

Salary: £20,462.79 (FTE £37,088.80) per year

Contract: Permanent, part time

Your week: 20 hours - Monday to Friday 08:30 to 12:30

Location: Office based - Peterborough five days per week

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Manage the day-to-day running of the facility, ensuring it remains safe, functional and efficient.
Coordinate maintenance, repairs and contractor works across areas including heating, plumbing, electrical and general building maintenance.
Carry out regular Health & Safety inspections, report non-compliance and support compliance with relevant regulations and standards.
Oversee security, cleaning, waste management and other building services, including access controls and emergency response arrangements.
Support space planning and sustainability initiatives, including office layouts, resource allocation, waste reduction, energy efficiency and recycling.
Maintain accurate records and reports, provide a professional service to staff and service users, and identify improvements to make facilities more efficient and cost effective.

What you’ll need to thrive in this role

A minimum of four GCSEs or equivalent at grades A - C, alongside experience in facilities, building management or property maintenance.
Strong knowledge of facility operations, maintenance practices, and regulatory requirements.
Experience in facilities, building management, or property maintenance, preferably in a similar operational environment.
Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
Proactive problem-solving skills, with the ability to identify issues early and implement practical solutions.
Flexible and adaptable, able to respond to changing priorities or emergencies when required.
Full UK driving licence and access to vehicle to facilitate occasional travel to other offices and team meetings.

Important – The right to work in the UK is an essential requirement. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 8 November

Interviews in Peterborough: TBC

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

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[Temporary] Rent & Income Support Officer at irwell valley homes

Mon, 19 Oct 2026 12:16:28 +0100

Rent & Income Support Officer

Manchester, Greater Manchester

£33,417.56 per annum

12 Months Fixed Term Contract, Full Time (35 hours per week)

Closing date: 6th November 2026

Interview date: Week Commencing 16th November 2026

Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

This role will help us to do this by delivering effective rent and service charge income management, supporting strong collection performance while helping customers to sustain their tenancies. You’ll provide early intervention and tailored support to help customers manage affordability pressures, maximise their income and address rent arrears at the earliest opportunity.

You’ll work closely with customers who are struggling to meet their rent or arrears payments, providing early intervention, guidance and practical support and working collaboratively with colleagues and external partners to achieve sustainable outcomes. You’ll manage arrears and recovery action fairly, consistently and proportionately, ensuring support and engagement are prioritised before escalation and that any formal action is taken in accordance with our policies, the Pre-Action Protocol and relevant legislation.

We need people who have

Experience in housing, income collection, benefits/welfare, financial services or a similar customer support environment
Confidence supporting customers through challenging or sensitive financial circumstances
The ability to manage cases, apply procedures fairly and make sound decisions
Strong communication and problem-solving skills with an empathetic approach
Good digital skills and a willingness to develop knowledge of social housing, benefits and rent recovery

This role involves agile working and travel between locations, so you’ll need access to your own vehicle, a valid driving licence, MOT and business-use insurance. Some evening and weekend working may occasionally be required. Appointment is subject to a satisfactory DBS check.

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.

You may use AI tools to support your application, but any content submitted must accurately reflect your own skills, experience, qualifications and suitability for the role. During the recruitment process, you may be asked to discuss and provide evidence of the information contained within your application.

#IncomeOfficer #RentOfficer #HousingJobs #SocialHousing #ManchesterJobs #GreaterManchesterJobs

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