Student Records Officer x2

About us

Student Operations sits within the Student and Registry Services division and is responsible for the student record - its management and quality - as well as the principal functions supporting the student lifecycle (e.g. exams, timetabling, curriculum information). The directorate is also responsible for student statutory reporting to external stakeholders (e.g. HESA, OfS, GMC).

The Student Records team is responsible for the set up and maintenance of core records in Portico (SITS) that support the student lifecycle. The team is vital to ensuring that UCL’s obligations around its data integrity and management of academic standards are maintained as well as ensuring that programme records, students’ diets, and students’ achievements are accurately recorded and reported.

About the role

An essential part of the team’s role is to work closely with faculties and departments to foster a collaborative approach to understand the academic work undertaken in these departments and how this affects the student records throughout their time at UCL.

The Student Records Officers will be responsible for the set up and maintenance of core records in Portico (SITS) that support the student lifecycle. The main duties will include: being responsible for student record and curriculum data-processing to ensure an accurate reflection of data on the Student Records system (SITS); working collaboratively and positively with contacts in other professional services, academic departments and faculties; assisting with enrolment, responding to queries, processing examination entries; working as part of a team in a flexible way to ensure the team meets its objectives and timescales.

In addition, the postholders would be expected to contribute ideas and suggestions on how to improve the team’s processes.

The team is success-oriented and enthusiastic in its approach to dealing with high volumes of queries whilst delivering an excellent service. We are looking for other proactive, quick learners to join the team.

Please use the cover letter upload option to tell us how you meet the criteria set out in the person specification.

We are looking to hire 2x Student Records Officer

If you have any queries about the role, please contact Kylie McCarroll at: k.mccarroll@ucl.ac.uk

The job description and person specification can be accessed at the end of the page.

To apply, please click the 'Apply Now' button.

About you

The successful candidates will have expert knowledge of the SITS student information system (or other equivalent student database system) from a user perspective and of the data configuration of the system around curriculum, student record keeping and use of the records system in a large multi-faculty university. They will be experienced in prioritising their workload to manage competing demands and will be able to demonstrate a proactive approach in identifying and solving problems with minimal supervision.

Excellent IT, written and spoken communication skills, together with a meticulous and organised approach to working with a high standard of accuracy, are key requirements of the role.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)

• Additional 5 days’ annual leave purchase scheme

• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan

• Immigration loan
• Relocation scheme for certain posts

• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.