Neighbourhood Housing Manager

Full Time – 36.25 Hours, Permanent

RBH currently have an opportunity for a Neighbourhood Housing Manager to join our Customer and Communities Services on a full-time, permanent basis.

Managing, training and developing a team of patch-based neighbourhood housing officers, you’ll deliver a high quality, professional customer facing service. Acting as portfolio lead for one of three key housing management functions – lettings, anti social behaviour and safeguarding.

Key Responsibilities

We are looking for someone who:

• Provides professional advice on housing management and related matters, so that key decisions are taken with full knowledge , and where risks are mitigated.


• Provides strong operational management which will develop and embed a high-performance, customer-focussed culture.


• Identifies and develops service improvements which provide value for money and a strong customer focus.


• Works with the Neighbourhood Housing Lead to translate legislative requirements into operational delivery.


• Ensures RBH policies and procedures are adhered to and monitored by effective quality assurance reviews.

What we are looking for?

• CIH Level 3 or willingness to work towards it.


• Qualified or proficient in English, Maths & I.T.


• Demonstrable experience of neighbourhood housing management at an operational level.


• Awareness and empathy of social issues that might impact RBH customers, and respect for diverse, individual needs


• Ability to lead, motivate and inspire colleagues

What's in it for you?

As an RBH employee, you will receive a range of fantastic benefits, including: -

• SMART working arrangements


• Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.


• Ability to purchase up to an additional 5 days leave per year.


• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%


• Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.


• You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.


• Plus, many more

Please refer to the attached Job Description upon completing your application

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.